Webinar | What's New in the October 2026 Wave Release for Dynamics 365 Customer Insights - Journeys

Get Ready for the Next Wave of Marketing Innovation

Date: Wednesday 30th September 2026
Time: 10:00am – 10:45am
Location: Microsoft Teams

Microsoft continues to evolve Customer Insights - Journeys with new capabilities designed to help organisations create more engaging, personalised and effective communications.

Join the mhance team for an early look at the October 2026 Wave Release for Customer Insights - Journeys. We'll explore the latest announcements and discuss how upcoming enhancements could help marketing, fundraising and engagement teams build stronger relationships with their audiences.

Whether you're nurturing prospects, engaging supporters, communicating with members or managing customer journeys, this webinar will help you understand the newest innovations and where they could deliver value.

Who Should Attend?

This webinar is ideal for:

  • Marketing and Campaign Managers

  • Fundraising and Supporter

  • Engagement Teams

  • Membership and Communications Professionals

  • Customer Experience Leaders

  • CRM and Marketing Platform Administrators

  • Anyone responsible for audience engagement and relationship building

During this webinar you will:

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Discover

The latest enhancements coming to Customer Insights - Journeys.

Understand

How new capabilities could strengthen audience engagement and communications.

Explore

Opportunities to improve personalisation and campaign effectiveness.

Learn

How Microsoft's AI and Copilot investments may influence future marketing and engagement activities.