Webinar | Getting More Value from Your Microsoft Platform

Implementing a new platform is a major milestone, but delivering continued value requires more than simply keeping systems running.

Technology continues to evolve, introducing new capabilities and opportunities to drive insight and efficiency across your organisation. The challenge for many organisations is finding the time, expertise and structure needed to identify, prioritise and deliver those improvements consistently.

In this webinar, we'll explore how organisations can move beyond day-to-day platform management and build a more proactive approach to governance, optimisation and continuous improvement.

We'll share practical guidance on maintaining momentum after implementation, creating clear ownership, prioritising opportunities and preparing for future innovation.

We'll cover how you can maximise your investment across the Microsoft platform.

Date: Wednesday 14th October 2026
Time: 10:00am – 10:30am
Location: Microsoft Teams

 
Continuous Improvement Tech Stack

What You'll Learn

  • Why implementation is only the beginning of the value journey
  • How leading organisations approach continuous improvement
  • Practical steps for creating a proactive platform strategy
  • The role of governance, ownership and prioritisation
  • How to balance stability with innovation
  • Preparing your Microsoft platform for AI and future capabilities
  • How to access the expertise needed to drive ongoing platform improvement without building a dedicated internal team

 

 

Agenda

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Welcome and Industry Perspective

Andy Cowdrill, Chief Revenue Officer, mhance

  • Why continuous improvement matters
  • Common challenges organisations face after implementation
  • How Microsoft platforms continue to evolve
Marc HS

Building a Framework for Continuous Improvement

Marc Hadley-Smith, Chief Operating Officer, mhance

  • Creating ownership and accountability
  • Building an improvement roadmap
  • Staying current with platform updates
  • Identifying opportunities for optimisation and innovation

Introducing mhance Operate

  • How organisations are creating a more proactive approach to platform management
  • The role of governance, improvement planning and expert oversight
  • Overview of the mhance Operate framework

Q&A

Microsoft-

Who Should Attend?

This webinar is ideal for:

  • CIOs and IT Leaders
  • Finance Directors and CFOs
  • Operations Directors
  • Business Systems Managers
  • Digital Transformation Leaders
  • Anyone responsible for maximising value from Microsoft business applications

Join us to discover how a structured approach to continuous improvement can help your organisation get more value from its Microsoft platform and stay ready for what's next.

Operate with confidence. Optimise with purpose. Evolve with mhance.

 

 

 

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