Webinar | Dynamics 365 Sales & Customer Service Update

Stay Ahead of the Latest Dynamics 365 Innovations

Date: Wednesday 23rd September 2026
Time: 10:00am – 10:45am
Location: Microsoft Teams

Microsoft continues to introduce new capabilities across Dynamics 365, helping organisations improve productivity, strengthen engagement and deliver better experiences for customers, supporters, members and stakeholders.

Join the mhance team as we explore the latest updates across Dynamics 365 Sales and Customer Service, including an overview of Microsoft's new AI at Work roadmap and what the move away from traditional release waves means for customers.

We'll review the latest announcements and innovations available at the time of the webinar, discuss what they could mean for your organisation, and highlight the features and enhancements worth keeping on your radar.

Whether you're managing customer relationships, supporter engagement, service delivery or stakeholder interactions, this session will help you understand Microsoft's latest investments and how they could support your goals.

Who Should Attend?

This webinar is ideal for:

• Sales, Customer Service and CRM Leaders

• Fundraising, Supporter Engagement and Membership Teams

• Customer Experience and Service Managers

• CRM Administrators and Power Users

• IT, Digital and Transformation Teams

• Anyone responsible for maximising the value of Dynamics 365