Webinar | Dynamics 365 Customer Insights - Journeys Update

Get Ready for the Latest Marketing Innovation

Date: Wednesday 30th September 2026
Time: 10:00am – 10:45am
Location: Microsoft Teams

Microsoft continues to evolve Customer Insights - Journeys with new capabilities designed to help organisations create more engaging, personalised and effective communications.

Join the mhance team as we explore the latest updates across Customer Insights - Journeys, including an overview of Microsoft's new AI at Work roadmap and what the move away from traditional release waves means for customers.

We'll review the latest announcements and innovations available at the time of the webinar, discuss what they could mean for your organisation, and highlight the features and enhancements worth keeping on your radar.

Whether you're nurturing prospects, engaging supporters, communicating with members or managing customer journeys, this session will help you understand Microsoft's latest investments in customer engagement and how they could support your goals.

Who Should Attend?

This webinar is ideal for:

• Marketing and Campaign Managers

• Fundraising and Supporter

• Engagement Teams

• Membership and Communications Professionals

• Customer Experience Leaders

• CRM and Marketing Platform Administrators

• Anyone responsible for audience engagement and relationship building